“RaspberrySky have worked with Kerzner on a number of projects and we are consistently delighted with the results. They are adept at getting to the heart of the issues very quickly. They fully understand the complexities of sales, marketing & distribution and more importantly our business. RaspberrySky are not your classic ‘consultants’ they are ‘experts’ in their field, they identify areas of improvement and execute the recommendation – all which assists us in achieving our goal.”
Followed several briefs for the client, some focusing on in-depth review of under performing hotels.
How we helped
Approached the projects in a parallel approach 1) desktop and shopped like a customer to identify areas of improvement in the online / off line booking process 2) visited the sites to understand the on-property challenges, structure and leadership (including Maldives, Mauritius, Dubai, Cape Town & Morocco). In all cases we were able to identify tangible areas for performance improvement of which we executed. Revenue training programme developed and delivered. Impact – in improved understanding of the business dynamics and increased revenue performance.