+ 44 (0) 1280 817670

Carolyn Jelfs

Carolyn Jelfs
Revenue/ Operations Consultant

Experience
Working in the hospitality industry for over 20 years with Forte, Youngs Brewery, Queens Moat Houses, Principal Hotels

Skills
• International Installations of Property Management Systems, Sales and Catering Systems, SPA/Activity Systems, Central Reservations Systems and Customer Information Systems
• Combining the ‘best use’ of systems in line with current industry best working practices
• Systems, Front Office and Revenue Training
• User Acceptance Testing
• Production of user-friendly documentation, for both systems and business processes

Qualifications
Bsc (Hons) Degree in Hotel and Catering Management – University of Surrey
ISEB (Information Systems Examination Board) Foundation Certificate in Software Testing

Why I love what I do
Matching the capabilities of systems to the current industry best working practices can sometimes be a challenge. Ensuring systems are configured and used correctly to provide accurate management information, and to ensure that the expected benefits of a modern system materialise is key. Challenges that I thrive on!