Carolyn Jelfs
System implementation & Operations Specialist

Experience

Working in the hospitality industry for over 20 years with Forte, Youngs Brewery, Queens Moat Houses and Principal Hotels.

Skills

International Installations of Property Management Systems, Sales and Catering Systems, SPA/Activity Systems, Central Reservations Systems and Customer Information Systems. / Combining the ‘best use’ of systems in line with current industry best working practices. / Systems, Front Office and Revenue Training. / User Acceptance Testing. / Production of user-friendly documentation, for both systems and business processes.

Qualifications

Bsc (Hons) Degree in Hotel and Catering Management – University of Surrey
ISEB (Information Systems Examination Board) Foundation Certificate in Software Testing.

Why I love what I do

Matching the capabilities of systems to the current industry best working practices can sometimes be a challenge. Ensuring systems are configured and used correctly to provide accurate management information, and to ensure that the expected benefits of a modern system materialise is key. Challenges that I thrive on!

My fun time

Skiing and mountain walking.