Richard Patterson
Advisor

Experience

I have spent the past 30 years helping organisations transform their customer services through outsourcing. I built and ran a global Customer Services outsourcing company, Merlin, with over 1000 staff and centres around the world including UK, Philippines, Hungary, Poland, Romania and the USA. Merlin was eventually acquired in 2016 by a $3B global BPO organisation headquartered in Tokyo, Japan. In 2019, I started a new chapter in my business life with the founding of Wisdom.

Wisdom is an independent advisory services company providing M&A, Non-Executive Directorships, and Consultancy services to businesses in a broad range of industry sectors including BPO, ESG, Direct-to-Consumer, Hospitality and Luxury Goods. Wisdom, as the name says, brings together a wealth of business skills and expertise from a small number of well-respected and renowned industry specialists.

Skills

Wisdom provides Leadership and management support through Non-Exec Directorships specialising in Business Management, Customer Experience, Technology Innovation, Outsourcing, M&A search and selection, Strategic planning and Private Equity investments.

Qualifications

My qualifications outside of formal education is the life experience of over 30 years as founder and CEO of a global Customer service organisation, extensive M&A expertise, helping founders realise their potential and value

Why I love what I do

My three passions are my family, my garden and golf.