Kempinski Hotels
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THE BRIEF
To manage an RFP process for Kempinski Hotels to identify the best fit ‘next generation’ Cloud PMS for their global portfolio of hotels
HOW WE HELPED
We implemented a formal RFP process and working with a key stakeholder group, we developed the unique business requirements for Kempinski Hotels. Based on a knowledge and experience of the market we identified vendors with broad capability to align to Kempinski Hotels needs. We RFP the vendors and using a Balance Scorecard approach we were able to reduce the ‘long tail’ of vendors to a short list. We then undertook a deeper dive on the vendors capabilities (functional / non-functional / commercial) enabled us to short list vendors. We developed use cases and ‘show and tell’ elements specific for vendor presentations. This was followed by a ‘test and verify’ process which enabled users to validate the user ability of the systems.
“Kempinski Hotels engaged RaspberrySky, and Sally Richards' team, to guide us through the critical process of selecting our next-generation Cloud PMS. Navigating the complexities of the current market and finding the right fit for our specific needs was a significant undertaking, and Raspberrysky proved to be an invaluable partner. They expertly facilitated the entire process, from evaluating the available solutions and meticulously reviewing them against our requirements, to developing a comprehensive set of needs and shortlisting potential vendors. Their assistance during the final evaluation stages was particularly helpful. Thanks to RaspberrySky's expertise and support, we are confident in our evaluation process and excited about the future of our PMS technology.”
Daniel Scholles, Director - Hotel Information Systems & Distribution