LHC Group
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THE BRIEF
To assist with identifying the best fit systems to support the future growth strategy of the brand.
HOW WE HELPED
We conducted a comprehensive review of the existing IT stack and assessed key business challenges. Collaborating with the team, we mapped their current customer journey and developed an aspirational customer journey. This process allowed us to define the future-state IT stack blueprint, identifying systems to retain, replace, and introduce to support the desired experience. We also recommended system rationalization to streamline operations. For all new systems, we shortlisted 2–3 vendors per capability, evaluating their pros and cons based on our expertise and experience, along with indicative commercial considerations.
”We engaged RaspberrySky to conduct a comprehensive review of the IT stack of one of our hotel companies and advise on architectural and system advancements. Sally’s collaborative approach proved highly valuable, as she guided us through the complex landscape of hospitality tech systems and provided key insights into market trends, vendor selection, and the digital customer journey. Furthermore, Sally remained available for follow-up questions and introductions after the assignment”.
Hadrien Monville, Vice President, Asset Management